Your trust matters to us. That’s why we protect your information and use it responsibly, while continuing to deliver the excellent service you expect from Optimal Cargo Services B.V. and its operating groups, subsidiaries and divisions, (hereafter “Optimal Cargo Services”). At Royal Express, we are committed to protecting your privacy and the security of your personal data. Optimal Cargo Services has created this Privacy Notice to explain about how Optimal Cargo Services collects and uses personal data.

Contact information

• Optimal Cargo Services – Corporate Data Protection Office
• Attn: Legal Department
• Nicholas Wilson Park
• Breckenridge Crescent London
• United Kingdom
• E: info@topnotchcourier.com

Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are a customer of Optimal Cargo Services, a recipient of a package delivered by Royal Express, a supplier of Royal Express, or if you contact Royal Express, for instance, by visiting www.topnotchcourier.com, using social media or if you receive emails from Royal Express. Our websites are for a general audience and not geared toward children. We do not knowingly or intentionally collect personal data from children under age 16. If you are under the age of 16, please do not submit any personal data to us, and rely on a parent or guardian to assist you. If you believe your child may have disclosed personally identifiable information to us, please contact us at info@topnotchcourier.com and we will remove it.

What information does Optimal Cargo Services collect?

In the course of its business activities and providing the services, Optimal Cargo Services will need to process personal data. “Personal Data” is any information that can directly or indirectly be used to identify a natural person. You provide most of your Personal Data directly to Optimal Cargo Services, for instance:

• Contact information. Such as your name, address, e-mail address and phone number;
• Financial information. Such as your bank account number, payment status, invoices;
• Identification information. Such as your drivers license number;
• Account information. Log-in details, including your email address and password, and other information provided in your account;
• Information related to shipment and services. Such as shipment tracking number, shipment routing information, location data, status of a shipment, delivery location, packaging type, number of pieces, weight, picture of the parcel, customs information;
• User and preference information. Such as Delivery amounts, complaints, history of purchases and related commercial activities, communication, survey information, shopping preferences.

Will there be updates to this Privacy Notice?

Optimal Cargo Services may update this Privacy Notice from time to time. If an amendment will have a serious impact, Optimal Cargo Services will endeavor to actively inform you about such amendments. Optimal Cargo Services will publish an up-to-date Privacy Notice on the website www.topnotchcourier.com at all times, indicating the latest amendments.